Elements and Performance Criteria
- Identify scope, sectors and responsibilities of industry
- Identify and consider external forces impacting on financial services industry while carrying out activities
- Identify main sectors of financial services industry and interrelationship between sectors in carrying out activities
- Identify roles and responsibilities of other participants in financial services industry in carrying out activities
- Identify and apply guidelines, procedures and legislation
- Collect, apply and analyse information on relevant legislation, regulations and codes of practice as applied to financial services industry
- Clarify own work practice and regularly refine in light of relevant legislation, regulations and codes of practice, and organisational policy, guidelines and procedures
- Apply relevant codes of practice in an ethical approach to workplace practice and decisions
- Identify sustainability issues
- Obtain and analyse information on sustainability policies, strategies and impacts on industry from a range of sources
- Identify and promote environmental sustainability as an integral part of business planning and business opportunity
- Incorporate and support triple bottom line principles in work planning
- Manage information
- Read and discuss with appropriate persons relevant documents and reports that could impact on work effectiveness and compliance
- Analyse, evaluate and check documents, reports, data and numerical calculations to meet customer and organisational requirements
- Present information in format appropriate for audience
- Participate in and facilitate work team activities
- Provide feedback to team members to encourage, value and reward individual and team efforts, and contributions
- Actively encourage team members to participate in and take responsibility for team activities and communication processes
- Support team to identify and resolve problems which impede its performance
- 5.4 Ensure own work serves as role model for others and enhances organisation's image and financial services industry
- Plan work to be completed
- Determine tasks to be done and identify relevant conditions to work autonomously or in team environment
- Plan work to manage resources, time and priorities
- Contribute to organisational planning process as required to achieve service improvement
- Adapt to changes in technology and work organisation in timely manner
- Develop and maintain personal competency